Sun Tan City Reviews

Based on 5 customer reviews and online research, suntancity.com has a consumer rating of 1.4 out of 5 stars, indicating that most customers are not satisfied with Sun Tan City.

1.4 / 5.0

5 Reviews

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2 Stars(2)

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1 Star(3)

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Customer Reviews (5)

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Isaiah Alvarez
Posted on 05/16/2021
App sucks

The spray tan here is tops! The beds are average. The apps, it's a joke. You pay monthly and want to go when you want to go. App will say no wait but when you arrive it's 10-15 minute wait. There's no seat to wait due to Covid. You can't make an appointment and you can't go till after your exit time. So if you go after work on Monday say 5:15, Tues it's 5:30 and Wednesday 5:45. If you have to wait 15 mins then you add that and by end of week you got to skip a day to make it convenient for your after work stop. Just sucks that's all. And the instant bed, after 10 visits I expected more tan. Staff is nice. Place is clean. Just hate the app.

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Herbert Wheeler
Posted on 05/01/2021
Rip off false advertising

I wanted one month of unlimited tanning. I was told because I joined in middle of month so I would have to pay to the end of second month. They gave me no paper receipts or copy of whatvI signed. Two months later I discover they've been with drawing money from charge card. I went I on May 2nd and they said too bad- your money has already been with drawn
Do not ever let them keep your card on file. I was told they keep withdrawing until they're told differently l. Clever little bait and switch. Avoid.

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Cindy Berry
Posted on 04/19/2021
Signal Mountain

Do not use the app to make an appy, they say it doesnt work also do not pay for membership on the app, I did a screenshot and they would not refund $17... I hope another tanning business opens up soon..

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Julia Carpenter
Posted on 07/25/2020
Discusted

After tanning with Sun Tan City for over 4 years and recently spending $60 on lotions and having several points left, a rude girl told me today that without a membership I forfeited my points and I needed to leave. She didn't ask if I wanted to buy another membership just that I couldn't tan and needed to leave. What a horrible little smart ellic. I did file a complaint with thier customer service. Now I'm looking elsewhere to tan.

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Leona Mitchell
Posted on 07/02/2020
Staff not knowledgeable

Staff are unfriendly at Brunswick Me salon. No Hi how are or even acknowledging you. Staff not knowledgeable about services some staff are n some not. Been in 3 x into spray tan come out orange like wtf? So I say I don't want to be orange no staff can help? The redhead staff person is useless! They obvious don't like their jobs. So why work there? Wish there was another place closer that had friendlier staff. I go like the lady that has long blonde hair she's very friendly.

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